Refund Policy

At DigitalQuill.net, we strive to ensure customer satisfaction with every purchase. Please review our refund policy to understand your rights and our processes.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• The product was not delivered to your account or email due to technical issues on our end.
• The product is defective, invalid, or does not match the description provided on our website.

2. Non-Refundable Items

• Refunds are not applicable for products that have already been redeemed, activated, or used.
• Refunds cannot be issued for customer errors, such as purchasing the wrong product or providing incorrect email details.

3. Timeframe for Refund Requests

• Refund requests must be submitted within 7 days of the purchase date.

4. How to Request a Refund

• Contact our support team at [email protected] with the following details:
  • Order number
  • Product details
  • Description of the issue
• We aim to process refund requests within 5-7 business days after reviewing the claim.

5. Refund Method

• Approved refunds will be issued using the original payment method. Processing times may vary depending on your payment provider.

6. Contact Us

For any questions or concerns about our refund policy, please reach out to us at [email protected].